We are implementing a new authentication system to improve user experience and reduce login-related issues. Here's what users need to know:
The users will see a new log in screen when logging into our AI assistant.
Users will continue to log in using their OneReach credentials for the time being. To do so, they simply need to select "Sign In with OneReach". If any users are unsure, they can click the "Help Me Choose" option for guidance.
Upcoming Transition to New Authentication
We’re planning to transition all users to our own authentication system, which will replace OneReach. This move will significantly improve the user experience by eliminating frequent logout issues.
Transition to the New Authentication New System
Users will be prompted with a toast message.
The users will not be allowed to remove this button from the UI and instead will need to click and follow these steps.
Most users will be able to click the "Confirm Account Sign Up" button but certain organizations will have security measures in place that redirect that button and will need to copy the URL into their browser to set up an account.
If both of those options fail, fear not, there is another way they can establish their account. They can go to https://app.staffingengine.ai/auth/forgot-password and establish a password there. This will grant them access to our web app but the same credentials will be used for the Chrome Extension.
Once the extension is loaded and they have established a password they will be able to log in as before. However they will now use their Staffing Engine email to log in.
If they are unsure, have the user click help me choose and there will be a guide there to assist.
As always if they are unsure, please follow up with support@staffingengine.ai.
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