Your AI virtual assistant will collect contact information and when a website visitor requests to live chat with a member of your team and send a notification of to Microsoft Teams.
Channel Overview
Live Chat Requests:
- Claimed Live Chat Requests
- A Microsoft Teams user engages with the website visitor
- Missed Live Chat Requests
- Unanswered after 90 seconds during working hours
Submitted after hours
- Unanswered after 90 seconds during working hours
New Live Chat Request
- Website Visitor Information
- Candidate or client
- Contact information
- Request Details
- Reason for chatting
- Client Request Details
- Business Name
- CRM/ATS Information
- Record Owner: populates the owner of the candidate or client record
- Record Link: link to view the record
- Claim Conversation Button
- To be clicked by the record owner or user engaging with the website visitor
Claimed Live Chat Request
- Notification title updates after Claimed Conversation button is clicked
- Populates the name of the Microsoft Teams user who is chatting with the website visitor
- Refer to the message from the bot about how to engage with the website visitor.
Two Way Conversation
Live Chat Ended
Missed Live Chat Request
- Contacted Button
- To be clicked by the record owner or user claiming the lead
Contacted Missed Live Chat Request
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